How can I become a member?

To create a membership account, you can click on th “Sign Up” link.

Can I shop without being a member?

All our guests can shop without being a member.

You can follow the steps below for shopping without becoming a member:

• Select the product you want to purchase.

• Add the product to your cart and click on "My Cart."

• In the opened area, you can see the product price and shipping conditions if applicable. Click the "Complete Purchase" button from here, and then click the "Continue Without Signing In" button located under the "Log In" tab.

• Enter the requested information in the information field that opens and click "Save."

• Complete your payment process to finalize your purchase.

How can I check the status of my orders?

You can check the status of your order by clicking on the "Order Inquiry" link and entering your email or mobile number along with your order number in the opened area. This will allow you to track the status of your order and its delivery process.

I am a Guest User. How can I cancel or return my order?

If the seller has not yet shipped your order, you can cancel it by clicking on the "Order Inquiry" link, entering your email address and order number, and then clicking the "Cancel" button on your order page.

If the seller has already shipped your order and you receive a damaged, defective, or otherwise problematic item, you can return it within 14 days. You can initiate the return process by following these steps:

1. Click on the "Start Return Request" button for the relevant product in the section where your order is located.

2. After clicking, a return form will open.

3. In the opened form, the relevant product will be selected in the "Product/Products to be Returned" section. Other products can also be optionally selected and added.

4. In the "Did You Receive the Product?" section, choose the appropriate option: "I have received the product" or "I have not received the product."

a. If you have received the product:

i. Select the "I have received the product" button.

ii. After making this selection, you will see the question, "Have you sent the product for return?"

iii. If you have sent the product to return, select "Yes." If you click "Yes," then:

iv. You will be asked, "Which courier company did you use?" At this point, there will be a red warning stating, "If you send the product with courier companies other than the one the store has an agreement with, the shipping fee will be at your expense."

v. Choose the courier company from the drop-down list, if applicable, enter the tracking number, and add any necessary comments. Then, click the "Create Return Request" button.

vi. If you select "No" for "Have you sent the product for return?" then, under "Which courier company did you use?" select one of the courier companies with which you will send the product.

vii. After this selection, a Return Shipping Code will be generated. This code will also be visible in the "My Orders" section of the store, next to the relevant product.

viii. Add any necessary comments, and then click the "Create Return Request" button. The process is complete.

ix. When you provide this return code to the selected courier company, the product return shipment will be made free of charge.

b. If you have not received the product:

i. Select the "I have not received the product" button.

ii. Below, you will see the question, "Why didn't you receive the product?"

Choose the appropriate option, such as "I returned it at the door" or "The product has not reached me" and provide an explanation.

iii. To add an image, you can take a photo of the product, click on the "Browse" button, and select the appropriate image from your files.

iv. During this process, an SMS will also be sent to the seller confirming that a return request has been made for the relevant product.

v. In your order, an information line will appear stating "Return Request Created for the Relevant Product" along with the Return Shipping Code.

vi. When this code is provided to the relevant courier company, an automatic 7-day approval process begins.

vii. If the returned product was sent with a non-partner courier company, you may see the selected courier company information in the "My Orders" section of your account.

viii. The seller can extend the initial 7-day automatic approval process for one-time-only for an additional 7 days.

ix. When the seller approves the product return, you will receive a notification SMS.

What is the difference between a Guest User and a Member?

Point Accumulation: When you become a Member, you earn points equivalent to 1% of your purchase amount, and you can use these earned points for future purchases without any loss.

Reviews and Ratings: Members can leave reviews for their purchases, inform other buyers, rate sellers, and participate in quality assessments. Guest Users may have limited or no access to these interactions.

Favorite Products: Members can mark products they've added to their cart as favorite items, making it easier for them to shop in the future. Guest Users may not have access to this feature.

Multiple Addresses: Members can add as many addresses as they want and can send gifts to their loved ones easily. Guest Users might have restrictions on the number of addresses they can input.

Contacting Sellers: Members can ask questions to sellers and gather information before making a purchase. Guest Users may have limited or no ability to contact sellers.

Why do I need to provide my ID number when making a purchase?

You may be required to enter your ID number during the shopping process because it may be needed by the seller for invoice issuance after the purchase and during the shipping and delivery process."

Order Steps

1. Choose Your Products and Add to Cart

You can browse our products on the website, inquire with the seller, and gather information as needed. Add the products you like to your cart. You can also select free shipping options for the products you wish to purchase. Moreover, there is no need to become a member to place an order.

2. Specify Your Delivery Address

You can enter the delivery address for the products added to your cart, and if you wish, you can specify multiple addresses.

3. Select Your Payment Method

During the payment stage of your order, choose one of the payment methods we offer, including Credit Card, Digital Wallet Application, and Points. If you prefer, you can use both points and other payment methods simultaneously for a single order.

4. Review the Summary of Your Order

Before confirming, review the current status and summary of your order.

5. Confirm Your Order

After completing your summary review, approve the preliminary information form and the Distance Selling Agreement, then proceed to confirm your order.

Membership Steps

1. Click on the "Sign Up" Button on Our Website

You can shop on our website without signing up, but if you complete the membership process, you can earn points from your purchases and use those points for future shopping. If you wish to become a member, click on the "Sign Up" button to initiate the process.

2. Enter Your First Name, Last Name, Email, and Password

In the provided field, enter your first name, last name, and email. Temporarily set a preliminary password and enter the chosen password.

3. Give Your Consent Please confirm the Membership Agreement, Customer Information Notice, and Customer Explicit Consent Statement.

You can also obtain more detailed information about Personal Data Protection and Privacy Policy if you wish.

4. Sign Up

Complete the membership process by clicking the "Sign Up" button.

Cancellation Process

You can cancel your purchase if the product has not yet been shipped by the seller.

• After logging into your account, click on the "My Orders" button.

• Click on the "Cancel" button located on the product you wish to cancel.

• Your order cancellation process will be completed.

When your order is canceled, a message is sent to the seller notifying them of the cancellation. Your payment will be refunded to you.

Return Process

If you wish to return a product when you have either clicked on the "I Have Received the Product" button in the "My Orders" section or when the seller has initiated the shipping process, you can follow these steps:

1. Click on the "Initiate Return Request" button for the relevant product in the "My Orders" section.

2. After clicking, a return form will open.

3. In the opened form, the relevant product will be pre-selected in the "Product/Products to be Returned" field. Other products can also be optionally selected and added.

4. Under the "Have You Received the Product?" section, choose the appropriate option: "I have received the product" or "I have not received the product."

a. If you have received the product:

i. Select the "I have received the product" button.

ii. After this selection, you will see the question "Have you sent the product to the courier for the return?"

iii. If you have sent the product to the courier, choose "Yes." If you click the "Yes" button,

iv. You will see the question "Which courier company did you use?" At this point, there will be a notice in red stating that unless the product is faulty or damaged during the initial delivery not as your fault, you are liable for the return cargo fees.

v. Select the courier company from the dropdown list, if available, enter the tracking number, and add a description. Then press the "Create Return Request" button.

vi. If you choose "No" for the question "Have you sent the product to the courier for the return?" then select one of the courier companies with which you will send the product at the bottom.

vii. After this selection, a Return Shipping Code will be generated. You can also see this code in the "My Orders" section of the store, next to the relevant product.

viii. Add a description and click the "Create Return Request" button. The process will be completed.

ix. When you provide this return code to the selected courier company, the product return shipment will be made free of charge.

b. If You Haven't Received the Product:

i. Select the "I have not received the product" button.

ii. You will see the question "Why haven't you received the product?" in the line below.

iii. Choose the appropriate option from the choices, such as "I returned it at the door" or "The product didn't reach me" and write an explanation.

iv. To add an image, you can take a photo of the product and select the appropriate image from your files by clicking the "Browse" button.

v. At this point, an SMS will also be sent to the seller, notifying them of the return request for the respective product.

vi. In the "My Orders" section of the store, you will see an information line stating "Return Request Created for the Relevant Product" and the Return Shipping Code.

vii. Once this code is provided to the respective courier company, the 7-day automatic approval process begins.

viii. If the returned product was sent with a courier company that is not part of the agreement, you can see the selected courier company information in the "My Orders" section of the store.

ix. The seller can extend the 7-day automatic approval process once for an additional 7 days.

x. When the seller approves the product return, you will also receive an informative SMS notification.

Will I Have to Pay for the Return Shipping Fee?

If you choose one of the agreed-upon courier companies, you will not have to pay for the return shipping fee. However, if you select other courier companies, the shipping fee will be your responsibility.

When you hand over your package for return, be sure to provide the return shipping code to the courier.

The products that are not eligible for return are as follows:

1. Products that are custom-made upon the buyer's request and have been personalized with modifications or additions.

2. Products that, by their nature, are not suitable for return and must meet the following conditions to be eligible for return:

a. Unused

b. Unopened

c. Undamaged

d. Untested

3. Opened audio or video recordings (DVDs, CDs, tapes, etc.), printed products (books, magazines, etc.), software programs, and computer consumables.

4. Disposable, perishable, or products with an imminent expiration date.

5. Products whose prices fluctuate based on stock market or financial market fluctuations and are not under the control of the supplier (e.g., precious metals like gold and silver).

6. Products and services purchased from the holiday category, such as hotel stays, domestic/international tours, trips, and airline tickets. The cancellation/return of these products and services is subject to the policies of the seller or travel agency.

7. Services rendered electronically in real-time or non-material products delivered to the consumer instantly.

8. Products that have mixed with other items after delivery and cannot be separated due to their nature.

What should I pay attention to when returning the product?

When returning a product, it's important to pay attention to the following:

1. The product you are returning should be in an undamaged package, unused, and should not have been damaged due to user error.

2. If products are returned used, worn, damaged, or washed, they may be sent back to you, and a refund may not be issued.

3. You should return the product/products you wish to return with all their accessories, in their original box, and with the invoice.

4. The return of disposable items and products that quickly deteriorate or have an imminent expiration date may not be accepted.

5. For white goods (e.g., refrigerators, dishwashers, washing machines, ovens - gas, electric, microwave), built-in hobs, range hoods, irons, fans, heaters, coolers, televisions, and similar products that require installation, the product boxes should only be opened by authorized service personnel after delivery. If you open the product's box before the authorized service personnel, the product may be excluded from warranty coverage, and returns may not be accepted.

What is the difference between cancellation and return?

The order can be canceled before the seller confirms the product. If the purchased product has been confirmed by the seller and shipped, cancellation is no longer possible, but a return can be requested.

When will the payment for a canceled/returned order be processed?

Once the acceptance process for a returned order is completed by the seller, the refund will be credited to your account within 14 days, depending on your payment method.

If you have made the payment using points, and you initiate the cancellation/return process after the product is delivered, the used points will reflect in your account immediately. However, these points will become available for use again after 14 days.

What is your return policy?

1. When you place an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.

2. You can cancel or return a service you purchased within 14 days without stating any reason, in accordance with the applicable Consumer Protection Laws. Returns shall not be accepted and thus refunds cannot be processed if this cooling-off period is exceeded.

3. Shipping costs for product delivery, if it is a paid service, shall be borne by the buyer. The buyer must make the payment for shipping costs at the time of ordering.

4. Each product purchased will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

5. The purchased product must be complete and delivered with the specified qualifications in the order, along with any warranty certificate, user manual, and other relevant documents if available.

6. The return period is 14 days from the date the product is delivered to you.

7. The right of withdrawal cannot be exercised for goods or services whose prices change due to fluctuations in financial markets and are not under the control of the seller.

8. To return your products free of charge, you need to obtain a return code. Follow the steps under the "Return Process" heading to get a return code.

9. You can return your products free of charge with our contracted courier companies. Follow the steps under the "Return Process" heading to do so.

10. Disposable, perishable, personalized, or products with a soon-to-expire expiration date cannot be returned.

11. For cosmetics, personal care products, swimwear, books, and other products, as well as software, programs, CDs, DVDs, and similar items:

a. The package must be unopened.

b. The product must be undamaged.

c. The product must be unused.

d. The product must not have been tested.

12. In the case of electronic products opened by authorized service personnel, if any defect or malfunction is detected, you can return the product provided that a detailed fault detection report is filled out, explaining the issue.

How can I see my return code?

1. SMS Notification: When you return a product you received, your return code will be sent to your registered mobile phone number via SMS.

2. Order Details in Your Account: You can also access your return code by going to the "My Orders" section on your panel and checking the "Shipping Tracking Number" of the relevant order.

When I have exceeded the 15-day return period, how can I make a return?

You can cancel or return a service you purchased within 14 days without stating any reason, in accordance with the applicable Consumer Protection Laws. Returns shall not be accepted and thus refunds cannot be processed if this cooling-off period is exceeded.

The return period starts from the date you received the product."

Will the campaign on the product I purchased be canceled with a return?

If you cancel/return an order you've purchased, the relevant campaign will not be canceled if the conditions of the campaign are still met even after you've returned the product.

However, if your return results in the campaign conditions no longer being met, you should return any products received as part of the campaign along with the main product. If you cannot return a product received as part of the campaign, the cost of the item will be deducted from the amount you paid, and a refund will be issued accordingly."

Can I return multiple deliveries in one go?

You can return products purchased from different sellers in a single return. However, since these deliveries will be made by different sellers, you must prepare and package each delivery separately for return. You can follow the steps under the "Return Process" heading for each package.

I purchased a onsite service. How can I process a return?

If the product you purchased is a service voucher and you have not used this service voucher, you can still return it within 14 days from the date of purchase. For the return/cancellation process, you can follow the steps under the "Return-Cancellation Process" heading.

Privacy Policy and Data Processing Principles

As Tekkart Bilişim Hizmetleri Ticaret A.Ş., who is right holder of Fornium brand and the website (“Company”) and all Tekkart companies (“together will be hereinafter referred as “Companies”), the protection and security of your personal data are at paramount important to us.

Therefore, we are constantly reviewing our data processing activities and revising our policies in accordance with the applicable legislation in our present markets.

This Privacy Policy and Data Processing Principles (“Privacy Policy”) in our company websites (“Websites”) are also reviewed in accordance with UK General Data Protection Regulation (“GDPR”) and applies to all Websites, apps, events and to any other services owned and operated by the Companies.

1. Data Processing Principles

a. Information Automatically Collected. When you access our Websites, we and our possible third party partners automatically record information from your device and its software, such as your IP address, browser type, Internet service provider, platform type, the site from which you came and the site to which you are going when you leave our website, date and time stamp and one or more cookies that may uniquely identify your browser or your account. When you access our Services using a mobile device, we may also receive or collect identification numbers associated with your device (such as a unique device ID, IDFA, Google AdID), device type, model and manufacturer, mobile device operating system brand and model, phone number, email address, and other apps that you have downloaded ("Technical Data").

b. Location Data. We do not currently collect your precise geolocation or any latitude or longitude coordinates for you. Some of the information we collect, for example an IP address, can sometimes be used to approximate a device’s location. In some cases, we assign the latitude and longitude of the centre of a city or state on record for you to your profile as a way to improve our analytics and offer best matches for you. This is a general latitude and longitude and does not correspond to your real time or historical location specifically.

c. Information Provided by Others. We may link or combine the personal data we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.

d. Anonymization. We may anonymise and aggregate any of the personal data we collect (so that it does not directly identify you). We may use anonymised information for our business purposes including testing our IT systems, research, data analysis, improving our services and developing new products and features. We may also share such anonymised information with others.

Where you do not provide the personal data, we may not be able to provide you the related services; as it may depend on this information.

2. How We Collect and Use Your Data

The main reason we use your information is to deliver what we offer and constantly improve our services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you.

Generally, we will use your personal data in the following circumstances:

· Where you have given consent for us to use your personal data, for the stated purposes like; marketing, sales and any sort of informative reasons

· Job applications directly from our Websites and/or via company e-mail accounts and any sort of communication deriving from contact forms or written enquiries

· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

· Where we need to comply with a legal or regulatory obligations.

When the public area of the website is used, the user’s automatically anonymised IP address is saved. As a result of the anonymization, it is impossible to identify the anonymised user and tracking their movement on the website does not allow for any conclusions to be drawn about a specific user.

3. Withdrawing your Consent

You may withdraw your consent fully or partially at any time by contacting us from; [email protected] or from any contact details at our Websites.

4. Marketing Purposes and Newsletter

From time to time we may contact you with relevant information about our services and products. Most messages we send will be by email. For some messages, we may use personal data we collect about you to help us determine the most relevant information to share with you.

Newsletter

We only contact you once you will provide us your name-surname and e-mail address, which will be deemed as explicit consent to subscribe to our Newsletter.

We use the double opt-in process for our newsletter registration. This means that after your registration we send an email to the email address specified by you; in this email we request your confirmation that you desire to be sent the newsletter. If you do not confirm your registration within 24 hours your data is automatically deleted. Furthermore, we also save your used IP addresses and the times of your registration and confirmation. The purpose of this process is to verify your registration and to possibly explain any mis-usage of your personal data.

If you do not want to receive Newsletters and other messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can change your marketing preferences by clicking on the unsubscribe link at the bottom of our emails or sending an e-mail to; [email protected]

5. Disclosure of Your Information to Third Parties

We may have to share your personal data with the parties set out below;

· Disclosure to Protect Abuse Victims. We reserve the right, but have no obligation, to disclose any information that you submit to the Websites, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.

· Technology Services Providers, including infrastructure partners (such as AWS), customer support service providers, analytics service providers, cybersecurity partners, fraud analytics companies, payment providers, chargeback representation services and similar partners.

· Advertising networks and technology companies that measure advertising performance and attribution.

· Third parties, including consultants, who we engage to provide services on our behalf or to jointly provide services to you, including but not limited to contests and sweepstakes, marketing outreach and analytics, customer support, safety checks, and payment services (such as Cyber Source).

· Social Networks, such as Facebook, where you have given permission to do so or where you have used your social network account to log-in to the pages of any Companies. If you have chosen to do this, your data will be governed by the privacy policy of that social network.

· To, in our discretion, (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Service, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of the Companies, its employees or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.

· In connection with any company transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings; and

· We require all third parties to respect the security and privacy of your personal data and to treat it in accordance with the law. However, we are not responsible for those third parties.

6. International Transfers

The personal data we collect may be transferred to, and processed and stored in, countries outside of your local jurisdiction. If you are located in the UK or in European Union ("EU"), your personal data may be processed outside of the EU, including, for example, in Turkey; these international transfers of your personal data are made:

a. to a country or territory ensuring an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data as determined by Information Commissioner’s Office (“ICO”) and the European Commission; or

b. pursuant to appropriate safeguards, such as the Standard Contractual Clauses and Corporate Binding Rules, approved by ICO and European Commission Decision C(2010)593 or any subsequent version thereof released by the European Commission

If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this Privacy Policy.

7. Security

We have extensive security measures in place to protect the loss, misuse and alteration of the information stored in our database. These measures include the use of Secure Socket Layer (SSL) and administrative access to site data as well as other proprietary security measures which are applied to all repositories and transfers of user information. We will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional disclosure.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for (as set out above), including for the purpose of satisfying and legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Rights under GDPR

You may have certain rights under GDPR in relation to your personal data. You have the rights to:

· Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

· Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

· Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

· Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

· Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the personal data; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need the personal data for the purposes set out above, but we are required by you for the establishment, exercise or defence of legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

· Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

· Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain features of the services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of these rights, you can contact us from our Websites.

10. Cookies and Similar Tracking Technics

a. We use cookies and similar technologies to distinguish you from other users of the Service. This helps us to provide you with a good experience when you browse the Websites and also allows us to improve.

b. A cookie is a small data file that we transfer to your device's hard disk (such as your computer or smartphone) for record-keeping purposes.

c. We use the following types of cookies:

I. Strictly necessary cookies. These are cookies that are required for the essential operation of the Website such as security measures.

II. Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

III. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it, and the marketing messages we send to you more relevant to your interests. We may also share this information with third parties who provide a service to us for this purpose.

IV. Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.

d. The cookies we use are designed to help you get the most from the Service but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Service. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details.

e. If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links (please bear in mind that there are many more companies listed on these sites than those that drop cookies via our website):

I. Your Online Choices ( http://www.youronlinechoices.com/ )

II. Network Advertising Initiative (http://www.networkadvertising.org/)

III. Digital Advertising Alliance (http://www.aboutads.info/consumers)

f. If you would like to find out more about cookies and other similar technologies, please visit www.allaboutcookies.org or the Network Advertising Initiative's online sources at www.networkadvertising.org.

11. Links to Third Party Sites

The Website may, from time to time, contain links to and from third party services. If you follow a link to any of these services, please note that these services have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those services.

12. Our Policy Towards Children

The Website is not directed at persons under 18 and we do not knowingly collect personal data from persons under 18 or from any change that can be deemed as child in your jurisdiction.

13. Changes to This Policy

We evaluate our privacy policies and procedures to implement improvements and refinements from time to time. Accordingly, we may update this Privacy Policy and so you should review this page periodically. If we make material changes to this Privacy Policy, we will update the "last updated" data at the start of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

14. Notices

If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the communication. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.

15. Contact Details

Questions, comments and requests regarding this Privacy Policy are welcome and should be sent to:

Tekkart Bilişim Hizmetleri Ticaret A.Ş.

E-mail: [email protected].tr

How can I cancel my order if it has already been shipped?

If your order has already been shipped, you cannot cancel it. You can follow the steps in the Returns/Cancelation section for the return process.

My order has been canceled, what can I do?

Your order can be canceled if it is deemed risky in our system or due to seller-related issues (such as product unavailability, etc.). In this case, you will be notified via SMS or email. If your order is canceled for any reason, your payment will be refunded to your account within 10 days.

Are the product prices inclusive of VAT?

Yes, all the products you purchase are sold inclusive of VAT.

Can I send my order as a gift to someone else?

Yes, you can always send the products you purchase to a different address and specify a different recipient under the same conditions.

Can I exchange the products I receive?

Due to stock limitations, exchanges cannot be made for purchased products. However, you can return a product within 14 days. You can follow the steps in the Returns/Cancelation section for the return process.

What should I do if the product I ordered arrives damaged or incomplete?

If there is any damage or if a product is missing in the shipment package or the product itself:

Open the products you ordered in the presence of the delivery person before accepting them.

If you identify any damage or missing items, create a damage report with the delivery person.

If you decide not to accept the shipment after checking the contents and quantity, you can obtain a return code using the easy return option on the order screen.

Return the product/box to the delivery person with this report and invoice.

If you have purchased a product that requires installation by a technical service, such as a refrigerator or washing machine:

Open the product in the presence of the technical service.

If the authorized service identifies any issues, you can return the product with a damage report.

Can I place my order through a consultant or representative?

On our website, you can only create an order under your own name; you cannot place an order through another member or person. However, you can still send your order as a gift to someone else.

Can I use my points for payment during the order placement?

Yes, if you are a member and have accumulated points, you can use your points for payment during the order placement, and you can even earn additional points from this purchase.

Can I have my order delivered to any location in UK?

Yes, you can have the products you purchase delivered to any location in UK. To do so, make sure you enter your address clearly and accurately and provide a phone number that the delivery personnel can reach you at.

How can I use my Fornium Club Points?

When you reach the "Payment Information" page while placing your order, you can see your Fornium-specific points under the "Fornium Points" row and your Fornium Club points under the "Use Fornium Club Points" row. You can use these points to cover part of your order payment amount. To use your Fornium Club points, you need to be a member of the Fornium Club shopping platform and make sure your Fornium Club is active in the "My Cards" section of your membership panel.

How can I access my orders?

If you have created an account, you can access the details of your orders by clicking on the "Login" button on the website where you made your purchase, logging into your account, and then going to the "My Orders" section. If you placed an order without creating an account, you can access your order details by clicking on the "Order Inquiry" tab at the bottom of the website and entering your order details.

My order has not arrived, what should I do?

If the store has shipped your order, any delay may be due to the courier company. You can track the status of your order using the courier tracking code provided to you via SMS or on the "My Orders" page in your account. If your order has not arrived and you need assistance, you can select the relevant product from the "My Orders" page and click on the "Ask a Question to the Store" button to contact the store.

How can I find the location of my order in shipment?

After the seller ships the product, they enter the shipment details into the system. You will receive the shipment information along with the order code via SMS. With this information or by using the order code on the product in the "My Orders" section of your account, you can track your order on the courier company's website.

Can I have my order gift-wrapped and include a gift note?

Unfortunately, on our website, we do not offer gift-wrapping services, and you cannot include a gift note with your order. But you can select the relevant product from the "My Orders" page and click on the "Ask a Question to the Store" button to contact the supplier and you can demand to have your order gift-wrapped and include a gift note.

FAQ

1. How do I shop?

Watch the video. How to shop from Fornium stores?

2. How do I use points?

When you reach the 'Payment Information' page for your order, you can see your Fornium points under the 'Point Usage' row. You can use these points to cover as much of your order's payment amount as you would like.

3. How can I become a customer member?

You can become a member by clicking on the 'Log In/Sign Up' button in the top right corner of the stores and then clicking on the 'Sign Up' button on the opened screen.

4. Is there an age limit for membership?

Anyone who is over 16 years old and has accepted the terms and conditions can become a member.

5. Is there a membership fee?

You can create your membership for free in order to shop.

6. Can I create multiple memberships?

You can create multiple memberships with different phone numbers.

7. Can others access the information I provide during the membership registration?

Your membership and personal information is not shared with third parties without your consent, except for the cases specified in the Distance Sales Agreement and Privacy Policies. To learn more about your rights regarding Privacy Policies, click here.

8. Can I shop without becoming a member?

Yes, you can. After selecting products from our stores and adding them to your cart, you can proceed with your purchase by choosing the option 'Continue Without Becoming a Member' on the page that appears.

9. How does the customer order and shipping process work?

Please review the document on the customer order and shipping process.

10. How can I access my orders?

If you have created a membership, you can click on the 'Log In' button on the shopping website, log in to your account, and access the details of your orders under the 'My Orders' tab. If you placed an order without creating a membership, you can access the order details by clicking on the 'Order Inquiry' tab at the bottom of the website.

11. What is Fornium Club?

Fornium Club is a earning system that rewards you with moneypoints for every expense you make with a single virtual card/application and offers the opportunity to shop at member businesses with the moneypoints earned. Customers can join for free. They earn rewards from national companies, online member businesses, and member businesses from every region and sector. All they need to do during the purchase is to provide their mobile phone number or ID number. After each purchase, they receive an instant SMS notification about their earnings."

12. What is moneypoint?

moneypoint is the earning points that customers earn at Fornium stores with every purchase they make, at a rate of 1%, and can use in their future purchases.

13. How do I activate my moneypoints?

After logging in with your username and password at the stores, click on the 'My Account' menu, then select the 'My Cards' tab. When you activate the 'Fornium Club' section, you can now use your Fornium Club points for shopping at the stores."

14. How is the distinction made between products and onsite services?

Please review the comparison table. How is the distinction made between products and offline services?

15. What is the difference between cancellation and return?

You can cancel an order before the supplier confirms it. Once the supplier confirms and ships the product, you can no longer cancel it; you can only request a return."

16. How does the cancellation process work?

For orders placed at the stores, the 'Cancel' button becomes active in the 'My Orders' section. If you cancel your order before the product is confirmed and shipped by the supplier, your order will be canceled. A message is sent to the supplier indicating the cancellation, and your payment will be refunded to you.

17. How does the return process work?

a. When you click the 'Received the Product' button or when the supplier initiates the shipping process, the 'Initiate Return Request' button becomes active in the 'My Orders' section.

b. Clicking on it opens the return form if necessary. The relevant product is preselected in the 'Product(s) to be Returned' row. Other products can also be optionally selected and added.

c. In the 'Have You Received the Product?' row, select the appropriate option, either 'I received the product' or 'I did not receive the product.' If 'I did not receive the product' is selected, the question 'Why did you not receive the product?' appears below. Choose the option that suits your situation, either 'Returned at the door' or 'Product did not reach me' and provide an explanation. You can also add visuals by clicking the 'Browse' button and selecting the appropriate file from your documents.

d. At this point, an SMS is also sent to the supplier, notifying them of the return request for the relevant product.

e. If 'I received the product' is selected, you will see the question 'Did you send it to the return via cargo?' below.

f. If 'Yes' is selected, the question 'Which courier company did you use?' appears below. During this step, there is a warning in red stating, 'If you send with courier companies other than the one the store has an agreement with, the shipping fee will be at your expense.'

g. Select the courier company from the dropdown list, enter the tracking number if available, and add an explanation. Then click the 'Create Return Request' button.

h. If 'No' is selected, choose one of the agreed-upon couriers for the question 'Which courier company did you use?' Next, a 'Courier Return Code' is displayed. This code can also be seen in the 'My Orders' section of the relevant product line in the store. When you provide this code to the selected courier company, the return shipment will be free of charge.

i. Add an explanation, and then click the 'Create Return Request' button. The process is completed.

j. In the store's 'My Orders' section, you will see an information line that says 'Return Request Created' and the 'Courier Return Code' for the relevant product.

k. When this code is provided to the selected courier company, a 7-day automatic approval process begins.

l. If the product was shipped with a non-agreed-upon courier, the selected courier company information can be seen in the 'My Orders' section.

m. The supplier can extend the 7-day automatic approval period once for 7 more days.

n. When the supplier approves, you will also receive an informative SMS."

18. Will I have to pay for the return shipping fee?

If you choose one of the agreed-upon couriers, you will not have to pay for the shipping fee. However, if you choose other couriers, the shipping fee will be your responsibility

19. What are the non-returnable items?

a. Products that are custom-made at the request of the buyer, or products that have been altered or personalized for the buyer,

b. Products that are not suitable for return due to their nature (such as underwear, swimwear, cosmetics, and other hygiene-sensitive products; these can be returned only if they are unopened and unused),

c. Opened audio or video recordings (such as DVDs, CDs, and tapes), printed materials (such as books and magazines), software programs, and computer consumables,

d. Perishable or products with a risk of expiration date,

e. Products whose prices fluctuate based on stock or financial market fluctuations and are not under the control of the supplier (e.g., bullion, precious metals like gold and silver),

f. Travel-related products and services such as hotel bookings, domestic/international tours, trips, and plane tickets from the holiday category (cancellations and returns for these products and services are subject to the policies of the seller or travel agency),

g. Services provided instantly in electronic format or non-material products delivered instantly to the consumer,

h. Products that have been mixed with other products after delivery and cannot be separated due to their nature.

20. What should I pay attention to when returning the product?

a. The product you intend to return should be undamaged, unused, and free from any damage caused by incorrect use, and the packaging should be intact.

b. If products are returned in a used, worn, or washed condition, they may be sent back to you, and a refund may not be issued.

c. When returning a product, make sure to include all accessories, the original box, and the invoice.

d. Return of disposable items and products that have a risk of rapid deterioration or have passed their expiry date is not accepted.

e. For white goods (such as refrigerators, dishwashers, washing machines, ovens - gas, electric, microwave -, cooktops, hoods, irons, fans, heaters, coolers), televisions, and similar products that require installation, the boxes should only be opened by authorized service personnel after delivery. If you open the product's box before the authorized service personnel arrive, the product may fall out of warranty coverage.

21. What can I do if the product was not shipped by the supplier?

If your order is not shipped within the specified processing time, you can select the product from the product details page or the 'My Account' menu, then click the 'Ask a Question to the Store' button to contact the store.

22. Can all the items I purchase together be shipped together?

If you purchase items from the same store and their processing times are not different, they will be shipped together in a single package. However, items purchased from different stores will not be shipped together in a single package.

23. Can the billing address be different from the delivery address?

You can choose to have your billing address the same as the delivery address or enter a different address.

During the ordering process, in the Address Selection stage, you can click the 'Add New Address' button to add a new address or select from your saved addresses. You can also add a new address by clicking the 'Add New Address' button in the 'My Account' menu under the 'My Addresses' section.

24. What should I do If I get a 'Tracking number not found' error while trying to track my shipment?

It might be due to incomplete or incorrect cargo information. In this case, you can contact the store for assistance. You can select the product from the product details page or the 'My Orders' page in the 'My Account' menu, then click the 'Ask the Store' button to send a message to the store.

25. How can I access the tracking number for my shipment?

You can find the Tracking Number in your 'My Orders' page under the 'My Account' menu or in the SMS notification that was sent to you.

26. Who pays the shipping fee?

At Fornium, there are three options for shipping fees, determined by the supplier: Buyer Pays, Free Shipping (Paid by the Supplier), and Conditional Shipping (Suppliers provide free shipping for orders above a certain purchase amount).

27. How can I track the location of my order in shipment?

Once the supplier ships the product, they enter the shipment information into the system. The shipment details are sent to your mobile phone number via SMS along with the order code. With this information or by using the order code on the product, you can track your order on the courier company's website through the "My Orders" page in the "My Account" menu.

28. My order hasn't arrived, what should I do?

If the supplier has shipped your order, the delay may be due to the courier company. You can track the status of your order using the courier tracking code provided to you via SMS or through the "My Orders" page in the "My Account" menu. If you have concerns about your order, you can select the relevant product from the "My Orders" page and use the "Ask a Question to the Supplier" button to contact the supplier for assistance.